slgmax Privacy Policy

01Introduction

1.1 slgmax ("we", "us", "our") is the operator of the online casino and sports betting platform accessible at https://slgmax.net (the "Platform"). This Privacy Policy sets out in clear terms how slgmax collects, uses, stores, shares, and protects the personal information of individuals who interact with our Platform ("players" or "you").

1.2 slgmax is committed to protecting the privacy and personal data of all users of the Platform. We process personal data only to the extent necessary for the lawful, fair, and transparent operation of our services. We do not collect data beyond what is reasonably required and we do not sell personal data to any third party.

1.3 This Privacy Policy should be read alongside the slgmax Terms & Conditions (available at /terms-conditions) and our Responsible Gaming Policy (available at /responsible-gaming). In the event of any conflict between this Privacy Policy and those documents, this Privacy Policy governs all matters relating to personal data.

1.4 The effective date of this Privacy Policy is 1 January 2026. We will notify registered players of any material changes via email or through a notice on the Platform. Continued use of slgmax following the publication of any revision constitutes acceptance of the updated policy.

02Personal Data We Collect

2.1 slgmax collects personal data from you through several channels, including directly from you during the registration and verification process, automatically through your use of the Platform, and from third-party sources where necessary for identity verification or fraud prevention purposes.

2.2 Data You Provide Directly

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (as required for KYC/AML verification).
• Contact Data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or other Bangladeshi city).
• Account Credentials: Username and encrypted password (passwords are never stored in plain text).
• Financial Data: Details of the payment method used for deposits and withdrawals, including bKash account number, Nagad account number, Rocket number, Upay details, or masked card number (Visa/Mastercard). Full card numbers are never stored by slgmax.
• Verification Documents: Copies of government-issued photo identification (National ID card, passport, or driving licence) and proof of address, where requested during the KYC process.
• Communication Data: Records of your correspondence with slgmax customer support, including emails, chat transcripts, and support tickets.

2.3 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage Data: Pages visited on the Platform, games played, betting markets accessed, session duration, click-stream data, and search queries entered within the Platform.
• Transaction Data: Full history of deposits, withdrawals, bets placed, game results, bonus claims, and balance movements within your slgmax account.
• Cookie and Tracking Data: Data collected through cookies and similar tracking technologies as described in Section 6 of this policy.

2.4 Data From Third Parties

We may receive personal data about you from identity verification providers, fraud screening services, and payment processors where this is necessary to comply with our legal obligations or to verify the accuracy of information you have provided to us.

03How We Use Your Personal Data

3.1 slgmax uses the personal data it collects for the following purposes:

Purpose	Data Used
Account Registration & Management — creating and maintaining your slgmax account, managing your preferences and settings.	Identity Data, Contact Data, Account Credentials
Identity Verification (KYC) — verifying your age (18+) and identity in line with our responsible gaming and anti-money laundering obligations.	Identity Data, Verification Documents
Payment Processing — processing ৳ BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.	Financial Data, Transaction Data
Platform Delivery — operating the casino games (slots, live dealer, crash games) and sportsbook (cricket BPL, T20, IPL, football) features of slgmax.	Usage Data, Technical Data, Transaction Data
Fraud Prevention & Security — detecting and preventing fraudulent activity, account takeover, bonus abuse, and money laundering.	Technical Data, Usage Data, Financial Data, Transaction Data
Customer Support — responding to your queries, complaints, and requests submitted to [email protected].	Identity Data, Contact Data, Communication Data, Transaction Data
Legal Compliance — meeting obligations under applicable anti-money laundering, responsible gaming, and data protection laws.	All categories as relevant
Marketing Communications — sending you promotional offers, bonus alerts, and platform updates (only where you have given consent).	Contact Data, Usage Data
Platform Improvement — analysing usage patterns to improve the slgmax platform, fix bugs, and enhance the player experience.	Usage Data, Technical Data, Cookie Data

04Legal Basis for Processing

4.1 slgmax processes personal data on the following legal bases:

• Contractual Necessity: Processing that is required to fulfil the contract between slgmax and the player — including account management, payment processing, game delivery, and customer support.
• Legal Obligation: Processing required to comply with applicable laws, including identity verification (KYC), anti-money laundering (AML) record-keeping, and fraud reporting obligations.
• Legitimate Interests: Processing carried out for the legitimate business interests of slgmax, including fraud detection, platform security, and platform improvement — where these interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications, non-essential cookies, and any other purpose for which we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05Sharing Your Personal Data

5.1 slgmax does not sell, rent, or trade your personal data with third parties for their own commercial purposes. We share personal data only in the following limited circumstances and only to the minimum extent necessary:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to facilitate the processing of your deposits and withdrawals in ৳ BDT.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited technical identifiers necessary to deliver and record game sessions on slgmax.
• Identity Verification Services: Third-party KYC providers who assist slgmax in verifying player identity and age (18+).
• Fraud Prevention Services: Specialist third-party providers who help slgmax identify and prevent fraudulent activity, bonus abuse, and money laundering.
• Legal and Regulatory Authorities: Law enforcement agencies or regulatory bodies where we are required by law, court order, or regulatory direction to disclose personal data.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of slgmax's business, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

5.2 All third-party service providers who process personal data on behalf of slgmax are required to handle that data in accordance with applicable data protection standards and are not permitted to use it for any purpose other than providing their contracted services to slgmax.

06Cookies and Tracking Technologies

6.1 slgmax uses cookies and similar tracking technologies (such as pixel tags and local storage) on the Platform. Cookies are small text files stored on your device when you visit the slgmax website. They serve several important functions:

• Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in to your slgmax account and security cookies that help detect fraudulent activity. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences on the Platform, such as preferred language (English), display settings, and recently played games.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players use the Platform — including which games are most popular, which pages are most visited, and where players encounter errors. This data helps slgmax improve the platform experience.
• Marketing Cookies: Used (only where you have given consent) to track your interaction with slgmax promotional content and to deliver relevant offers based on your activity on the Platform.

6.2 You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to access and use the slgmax Platform. For analytical and marketing cookies, you may opt out at any time by contacting [email protected] or adjusting your account marketing preferences.

07Data Security

7.1 slgmax takes the security of your personal data seriously. We have implemented technical and organisational measures appropriate to the risk associated with the data we process, including:

• Transport Encryption: All data transmitted between your browser or device and the slgmax Platform is protected using TLS 1.3 (Transport Layer Security) encryption.
• Storage Encryption: Sensitive data including passwords (stored as salted hashes) and identity verification documents are encrypted at rest.
• Access Controls: Access to personal data within slgmax is restricted on a need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Fraud Monitoring: Our systems continuously monitor for unusual account activity, unauthorised access attempts, and suspicious transaction patterns.
• Regular Security Reviews: slgmax conducts periodic reviews of its data security practices and systems to identify and address vulnerabilities.

7.2 While slgmax takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to your rights and interests, slgmax will notify affected players promptly in accordance with applicable legal obligations.

08Data Retention

8.1 slgmax retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by law. The following general retention principles apply:

• Active Accounts: Personal data associated with an active slgmax account is retained for as long as the account remains open and for a minimum of five years following account closure.
• Transaction and Financial Records: Records of deposits, withdrawals, bets, and winnings are retained for a minimum of five years from the date of the transaction, in line with anti-money laundering obligations.
• Identity Verification Documents: KYC documents (ID copies, proof of address) are retained for a minimum of five years following the completion of verification or account closure, whichever is later.
• Customer Support Records: Support correspondence is retained for a minimum of two years following the resolution of the relevant enquiry.
• Marketing Data: Contact data held solely for marketing purposes is deleted promptly upon withdrawal of marketing consent, unless it is also required for another retention purpose listed above.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

09Your Rights Over Your Personal Data

9.1 As a slgmax player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with a clear description of your request:

• Right of Access: You may request a copy of the personal data that slgmax holds about you, along with information about how it is being used.
• Right to Rectification: You may request the correction of any inaccurate or incomplete personal data we hold about you. You may also update certain information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request that slgmax delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to legal retention obligations — we cannot delete data that we are legally required to retain.
• Right to Restrict Processing: You may request that slgmax limit the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of slgmax's legitimate interests, where you believe your rights and interests override those of slgmax.

9.2 slgmax will respond to all valid data subject requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension.

10Marketing Communications

10.1 slgmax may send you promotional offers, bonus alerts, match notifications, and platform updates by email or SMS where you have provided your consent to receive such communications during the account registration process or subsequently through your account settings.

10.2 You may withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link included in any marketing email, by adjusting your marketing preferences in your slgmax account settings, or by contacting [email protected]. Withdrawal of marketing consent will not affect the delivery of transactional communications (such as account confirmation emails, deposit receipts, and withdrawal notifications), which are a necessary part of the slgmax service.

10.3 slgmax does not share your contact data with third parties for their own direct marketing purposes.

11Third-Party Links

11.1 The slgmax Platform may contain links to the websites of our payment partners and game providers. These third-party sites operate under their own privacy policies, and slgmax has no control over and accepts no responsibility for the data practices of those sites. We encourage you to review the privacy policy of any third-party website you visit via a link on the slgmax Platform.

12Children's Privacy

12.1 The slgmax Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has provided personal data to slgmax, please contact us immediately at [email protected] so that we can take prompt action to delete that data and close any associated account.

12.2 slgmax uses age verification procedures as part of the account registration and KYC process to prevent minors from accessing the Platform. Players may be asked to provide documentation confirming their date of birth at any point during their use of the Platform.

13Changes to This Privacy Policy

13.1 slgmax reserves the right to update or amend this Privacy Policy at any time. Where a change is material, we will notify registered players by email or through a prominent notice on the Platform at least 14 days before the change takes effect. Non-material changes (such as corrections of typographical errors or clarifications that do not alter the substance of the policy) may be made without prior notice.

13.2 The effective date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how slgmax is protecting your personal data.

14Contact Us

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which slgmax processes your personal data, please contact our data support team:

• Email: [email protected]
• Response Time: Within 30 days for data subject requests; within 48 hours for general privacy queries
• Language: English
• Hours: Bangladesh Standard Time (BST, UTC+6) business hours

14.2 When submitting a data subject request, please include your full name, registered email address, and a clear description of your request. We may ask for additional information to verify your identity before processing your request, to ensure that personal data is not disclosed to unauthorised individuals.